At [d7fashion], we strive to ensure our customers are satisfied with their purchases. If you are not completely happy with your order, we are here to help. Please read our return and refund policy carefully.
1. Eligibility for Returns
- No Returns: We do not accept returns for products unless they meet the specific condition outlined below.
- Damaged Products: Returns are only accepted if the product is received in a damaged condition.
- Opening Video: To be eligible for a return and refund, you must provide a video of the product being unboxed, clearly showing the damage, provide all the information same day and time
- Receipt: A receipt or proof of purchase is required for all returns.
- Time Frame: You can return a product within 2 days of the delivery date.
2. Non-Returnable Items
- Personal Care Items: Certain personal care items like cosmetics, skincare, accessories and hygiene products cannot be returned.
- Custom Products: Custom or personalized products are not eligible for return.
3. Return Process
- Request: To initiate a return, contact our customer service at [rajpurohitnarendra841@gmail.com] or call us at [91+ 8320641058].
- Approval: Once your return request is approved, we will provide instructions on how to send the product back to us.
- Shipping: You will be not responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
4. Refunds
- Inspection: Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
- Approval: If your return is approved, we will process your refund.
- Method: Refunds will be credited to your original method of payment.
- Time Frame: Please allow 7-10 business days for the refund to reflect in your account.
5. Exchanges
- Defective or Damaged Items: If you received a defective or damaged item, please contact us immediately for a replacement.
- Process: Follow the return process to send back the defective item, and we will send you a replacement at no additional cost.
6. Sale Items
- Discounted Items: Only regular-priced items can be refunded. Sale items cannot be refunded.
7. Cancellation Policy
- Time Frame: Orders can be canceled within 10 hours of placing them.
- Method: To cancel an order, contact our customer service.
- Refund: Canceled orders will be refunded using the original payment method.
8. Contact Us
If you have any questions or need further assistance, please contact us:
- Email: [rajpurohitnarendra841gmail-com]
- Phone: [91+ 8320641058]
- Address: [Gujarat, surat, althan bhimrad road tirupati shayam villa D-702]
By making a purchase on our website, you agree to our return and refund policy. We are committed to ensuring your satisfaction and appreciate your understanding and cooperation.before buy any product of our website read all the policy.
Thank you